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How are concessions paid?

FAQHow are concessions paid?

Concessions will be applied as a credit to your Synergy bill to reduce the total amount you have to pay. Eligible concessions will be applied from the date the application was received and when Synergy has confirmed and approved your eligibility. Check if you're eligible to apply

Is the NaturalPower contribution changing?

FAQIs the NaturalPower contribution changing?

The price Synergy pays for Large-scale Generation Certificates (LGCs) has been increasing over the last 12 months. This means the price that you pay per unit of NaturalPower or EasyGreen electricity will increase 1 July 2022 to 5.4648 cents per unit (incl GST).The increase in the price of LGCs is mainly driven by an increase in demand for LGCs as demand for greener energy continues to rise.   The NaturalPower and EasyGreen products include a contribution paid by you (above the standard regulated retail tariff) that is used to purchase LGCs from nationally-accredited GreenPower renewable energy sources, helping your household or business to work towards becoming carbon neutral. Renewable energy purchased by Synergy with these contributions is then fed into the electricity grid, where it mixes with energy produced from non-renewable sources before being supplied to your home or business. For more about Synergy's green energy options, visit synergy.net.au/greenenergy

When will price changes come into effect?

FAQWhen will price changes come into effect?

Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2022, subject to relevant legislation taking effect by that date. See synergy.net.au/pricechanges for details on the changes.

How do I get the temporary meter removed?

FAQHow do I get the temporary meter removed?

Call us on 13 13 54 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $518.10 is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply.

How do I suspend my Direct Debit by Instalment arrangement?

FAQHow do I suspend my Direct Debit by Instalment arrangement?

You can change the start date of your Direct Debit by Instalment arrangement online via My Account. By changing the start date to a date in the future, this will effectively suspend your Direct Debit by Instalment withdrawals until that date – by cancelling your current Direct Debit arrangement with Synergy and requesting a new Direct Debit arrangement.  You will need to do this at least 5 business days before your next scheduled Direct Debit Instalment withdrawal.

Will I be disconnected if I can't afford to pay my bill?

FAQWill I be disconnected if I can't afford to pay my bill?

If you’re having trouble paying your bill: Call us on 13 13 54 - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill) We can discuss giving you more time, or We’ll devise a manageable payment plan with you.

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